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Why cann’t I track my order?
Please make sure you place your order at juliahair.com, and entered the correct email & order number. If you confirm it is correct, please check it in a few hours, because there maybe a few hours delay about system.
Why is my order processing?
Usually, the order processing time is 24-48 hours, most of orders can be processed in 24-48 hours and shipped out, but if the product you order is new arrival wig or hot-selling wig or length, then the processing time may be delayed by 2-3 days. Please don't worry, we will try our best to help you receive it ASAP.
Why is my order delayed?
Thank you again for ordering from Julia. We're working hard on getting your order moving under the status of difficult logistics and piling orders. If it spans weekends or holidays, you need to add the weekends or holidays 1-2 days shipping time. All the orders are processed by sequence. Maybe it's lining for taking on the flight without logistic updating. it may delayed by 2-3 days. Or If you are in UK or Germany, Customs inspection will delay your order for 2-3 days.
Fast Help Serice
Whatsapp Number: +8615038958671
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Text a message: +19165508155Pls send your problem to us with your order number, so that we could solve the problem asap!