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Customer Service

Company Management Principle:

Julia Hair try to use the best hair committed to spreading beauty to women all over the world.

Julia brand slogan is: Embrace your inner jewel with Julia hair.Wear Julia Hair be the Most Shiny star.

Trusted Quality :

Julia Hair is an original brand that focuses on designing, producing, managing, and selling human hair. We sell human hair more than 10 years , as we all know that "quality speak louder than the voice",the trusted quality products let our company goes longer.

Outstanding Customer Service :

1:Pre-sale service

a. Timely reply-- All the customer's question within 24 hours .

b. Efficiently and quickly---Recommend the suitable products that meet customer's demand.

c. Special demand---We will try our best meet every customer's special demand (like package label etc)

d. Order update-- We will keep customer informed via Email About their order's every step and shipping information

2 : After-sale service

a. Service guidance---Any problems about the hair, fell free contact us via online chatting or Email and phone .

b. Timely and effective response--- We will give u reply within 12 hours via Email or Phone call if needed.

c. Professional after-sale service team will give you an satisfied Solution and creates an happy shopping experience.

d. Easy return service--If you are not satisfied with the hair due to Many different reasons ,On condition that goods are still in original state .We do accept 15 Days Easy Return.

Friendly Notice:

When you sign your packages,we do strongly recommends that you should check the appearance, quantity, accessories and other aspectsof the goods carefully.Once any questions, feel free contact us at the first time,thanks everybody that choose our Julia Hair!

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